Friday, October 3, 2008

From The Chairman's Message to Shareholders

"Home services, including installation, delivery, and repair, represent another important resource of our company. Our extensive network of in-home and in-store service businesses gives us a great opportunity to retain long-term relationships with our customers – a chance to deliver value not only at the point of sale but on an ongoing basis, and a chance to learn continuously about our customers and what they like and do not like about our products."

"Our mission is to provide our customers with the products and services they want. And, we need to be prepared to supply them where and when our customers want. "

Really, Eddie? REALLY!?

I'm not sure if I should have the Bartles & Jaymes wine cooler BEFORE writing the letter of complaint to Eddie and shareholders, or if I should have one after.

I'm going to go with "both".

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